Our 14-day promise
Because LifeJournal is a downloadable digital file that cannot be physically returned, refund eligibility is limited to the situations described below. This policy does not limit a non-waivable consumer right available under applicable law.
When a refund may be approved
We may approve a full or partial refund when:
- You were charged more than once for the same order.
- You did not receive access and we cannot successfully deliver the purchased file within a reasonable time after you contact us.
- The file is materially defective or materially different from the product description, and we cannot provide a working or corrected copy.
- You submit a good-faith request within 14 calendar days and explain why the product cannot reasonably work for the purpose described on our sales page.
What generally is not refundable
- Requests submitted more than 14 calendar days after purchase.
- A change of mind after successfully receiving a product that matches its description.
- Incompatibility with a device or app when the product requirements and digital-PDF format were disclosed before purchase.
- Failure to use the planner, missed planning days, or dissatisfaction with personal results.
- Requests connected to sharing, resale, chargeback abuse, fraud, or another violation of the personal-use license.
How to request help or a refund
- Email [email protected] within 14 calendar days of purchase.
- Use the subject line LifeJournal Order Help.
- Include the email address used at checkout, the approximate purchase date, and a short description of the issue. Do not send full payment-card information.
We may first offer a replacement link, compatible-use guidance, or a corrected file when that will solve the problem. We aim to respond promptly, but response and bank processing times can vary.
Approved refunds
Approved refunds are returned to the original payment method whenever possible. Your bank or payment provider controls when the credit appears. Access to the refunded product and related bonuses may be revoked, and the personal-use license ends when a full refund is issued.
Chargebacks
Please contact us first so we can resolve delivery, duplicate-charge, or product issues. Filing a false or abusive chargeback may result in loss of product access. Nothing here prevents you from using a lawful payment-dispute right.
Questions
Email [email protected]. We want the buying experience to feel as thoughtful as the product.